Terms of Use

These terms apply to anyone accessing or using the Terravo platform, whether as a visitor, registered user, buyer, seller, landlord, tenant, developer, agent, or business customer.

The service is provided by Terravo. If you need to contact us about these terms, email hello@terravo.co.uk.

Terravo provides property search, listing, scoring, alerts, reports, renovation estimates, market data views, and other information tools. These outputs are provided for general information and product functionality only.

Terravo does not provide legal advice, financial advice, mortgage advice, planning advice, surveying advice, tax advice, or valuation advice. You should always obtain your own professional advice before relying on property information for a purchase, sale, investment, letting, financing, or legal decision.

You are responsible for keeping your account credentials secure and for all activity on your account.

You must provide accurate information when creating an account, using alerts, saving properties, creating listings, or subscribing to paid plans.

Agents and other users who upload or publish listings are responsible for ensuring their listings are lawful, accurate, non-misleading, and do not infringe third-party rights.

You must have the right to upload any photos, descriptions, floorplans, EPC-related data, or other content you submit to the platform.

We may remove, suspend, or edit listings or content that appear unlawful, misleading, abusive, infringing, or damaging to the service.

Terravo includes AI-assisted features such as search interpretation, match scoring, listing suggestions, photo intelligence, renovation estimates, and property reports.

AI outputs may be incomplete, outdated, or wrong. They are intended to assist, not replace, professional judgement or due diligence. You should independently verify important information.

Some parts of the service are free and others are paid. Paid subscriptions are handled through Stripe.

If you begin a paid plan, you agree to the pricing, billing cycle, and renewal terms presented at checkout. Unless stated otherwise, subscriptions renew automatically until cancelled.

You are responsible for any taxes, fees, or charges associated with your subscription where applicable.

You can usually cancel a renewing subscription before the next billing date to avoid future renewal charges.

Our separate refund policy explains how we handle billing mistakes, cooling-off rights, subscription cancellation, and refund requests. See Refund Policy.

You must not misuse the platform, including by attempting unauthorised access, scraping at abusive scale, interfering with security, uploading malware, publishing fraudulent listings, or using the service in a way that infringes the rights of others.

You must not use Terravo to send spam, misrepresent property details, impersonate another person or business, or generate unlawful or discriminatory content.

The Terravo platform, branding, site design, software, and original content are owned by or licensed to us unless otherwise stated.

You retain rights in content you upload, but you grant us the rights reasonably needed to host, display, process, optimise, analyse, and distribute that content through the Terravo service.

We may update, suspend, or remove features at any time. We do not guarantee uninterrupted availability, permanent storage, or that every feature will remain unchanged.

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, Terravo is provided on an as-available basis and, to the fullest extent permitted by law, we exclude implied warranties and limit liability for indirect or consequential loss.

If you use Terravo as a consumer, your statutory rights are not affected. If you use Terravo as a business, our total liability to you will, to the extent permitted by law, be limited to the amount you paid us for the relevant service in the twelve months before the claim arose.

We may suspend or terminate access where these terms are breached, where use appears unlawful or abusive, or where continued access would create legal, technical, or reputational risk.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, unless mandatory law says otherwise.

If you have a complaint about the service, billing, or content on the platform, email hello@terravo.co.uk first so we can try to resolve it.