Privacy Policy

Terravo operates the Terravo service.

If you have any privacy questions or want to exercise your data rights, email hello@terravo.co.uk.

We may collect account details such as your name, email address, password login details handled through Supabase Auth, plan type, billing status, and profile details you add to your account.

If you are a buyer or user, we may collect saved properties, search alerts, recent searches, viewing or offer notes you store in your account, and property enquiries you send through the platform.

If you are an agent, we may collect listing content you upload or generate, including addresses, descriptions, images, EPC-related details, AI-generated tags, and listing management information.

We also process technical and usage information needed to run the site, including IP address, browser or device information, authentication events, server logs, and browser storage data used to remember saved searches, alerts, and account activity.

We use personal data to provide the Terravo service, including account creation, login, saved properties, search alerts, agent listing tools, subscription billing, customer support, and platform security.

We also use data to generate search results, match scores, property reports, renovation estimates, photo intelligence, and other AI-assisted product features requested by users or agents.

Where appropriate, we use data to send service messages, alert emails, billing communications, and critical updates about your account or listings.

We process personal data where it is necessary to perform a contract with you, for example to provide an account, subscription, saved properties, alerts, listings, reports, or other requested features.

We also process data where it is necessary for our legitimate interests, including improving the platform, defending legal claims, preventing abuse, securing the service, and understanding how core product features are used.

If we ever introduce non-essential analytics, advertising, or optional marketing cookies, we will rely on consent where required.

We use third-party processors to run the service, including Supabase for authentication, database and storage services; Vercel for web hosting and delivery; Stripe for subscription billing; Resend for alert email delivery; Anthropic for AI processing; Google Fonts for web font delivery; and Postcodes.io for postcode-related utility lookups.

We share only the data reasonably needed for those services to operate. We do not sell personal data.

Some of our providers may process data outside the UK. Where that happens, we expect appropriate safeguards such as adequacy decisions or contractual protections to be in place.

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including account administration, legal record keeping, billing, fraud prevention, dispute handling, and service continuity.

You can ask us to delete your account data, subject to any legal or operational retention requirements.

Depending on the circumstances, you may have the right to access your personal data, ask for correction, ask for deletion, object to processing, request restriction, request portability, or withdraw consent where consent is used.

You also have the right to complain to the UK Information Commissioner’s Office if you believe your data has been handled unlawfully.

We use reasonable technical and organisational measures to protect personal data, but no internet service can guarantee absolute security.

Terravo is intended for adults using property search, listing, and related services. It is not designed for children.

We may update this policy from time to time. When we make material changes, we will update the date at the top of the page and, where appropriate, provide additional notice.

Contact us first at hello@terravo.co.uk if you have a privacy concern or complaint.

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal data has been handled.